SaaS Platform for Multi-Cloud Ops Adds AI Features

OpsRamp announced on Thursday the release of OpsRamp 5.0, which it describes as a "major update" to its flagship Software as a Service (SaaS) platform for multi-cloud environments.

One of the main new upgrades in OpsRamp 5.0 is the addition of what the company calls the Artificial Intelligence for IT Operations (AIOps) inference engine, which is designed for "more powerful alerting and event correlation," the company says.

As for why AI is so important to add now, especially for operations: "In today's world of alert floods from distributed IT assets, ops teams spend significant portions of their day just trying to figure out which alerts matter the most. Artificial intelligence can dramatically reduce this mundane-yet-critical work by recognizing patterns and context within the total infrastructure, and identifying where these alerts originate from," commented OpsRamp Vice President of Product Management Mahesh Ramachandran in an e-mailed statement. "The possibilities for reduced mean-time-to-resolution and increased business service uptime are incredible."

Other improvements in this new version include a number of custom reporting enhancements, new widgets for managing hybrid cloud and multi-cloud consumption, new and improved "service maps" for better visualization and monitoring, and expanded integration with Azure, Amazon Web Services (AWS) and Google Cloud.

More information on what's new in the release can be found here.

About the Author

Becky Nagel is vice president of AI for 1105 Media, where she specializes in training internal and external customers on maximizing their business potential via a wide variety of generative AI technologies as well as developing cutting-edge AI content and events. She's the author of "ChatGPT Prompt 101 Guide for Business Uses," regularly leads research studies on generative AI business usage, and serves as the director of AI Boardroom, a new resource for C-level executives looking to excel in the AI era. Prior to her current position she was a technical leader for 1105 Media's Web, advertising and production teams as well as editorial director for a suite of enterprise technology publications, including serving as founding editor of She has 20 years of enterprise technology journalism experience, and regularly speaks and writes about generative AI, AI, edge computing and other cutting-edge technologies. She can be reached at [email protected].


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