SaaS Platform for Multi-Cloud Ops Adds AI Features

OpsRamp announced on Thursday the release of OpsRamp 5.0, which it describes as a "major update" to its flagship Software as a Service (SaaS) platform for multi-cloud environments.

One of the main new upgrades in OpsRamp 5.0 is the addition of what the company calls the Artificial Intelligence for IT Operations (AIOps) inference engine, which is designed for "more powerful alerting and event correlation," the company says.

As for why AI is so important to add now, especially for operations: "In today's world of alert floods from distributed IT assets, ops teams spend significant portions of their day just trying to figure out which alerts matter the most. Artificial intelligence can dramatically reduce this mundane-yet-critical work by recognizing patterns and context within the total infrastructure, and identifying where these alerts originate from," commented OpsRamp Vice President of Product Management Mahesh Ramachandran in an e-mailed statement. "The possibilities for reduced mean-time-to-resolution and increased business service uptime are incredible."

Other improvements in this new version include a number of custom reporting enhancements, new widgets for managing hybrid cloud and multi-cloud consumption, new and improved "service maps" for better visualization and monitoring, and expanded integration with Azure, Amazon Web Services (AWS) and Google Cloud.

More information on what's new in the release can be found here.

About the Author

Becky Nagel is the vice president of Web & Digital Strategy for 1105's Converge360 Group, where she oversees the front-end Web team and deals with all aspects of digital strategy. She also serves as executive editor of the group's media Web sites, and you'll even find her byline on, the group's newest site for enterprise developers working with AI. She recently gave a talk at a leading technical publishers conference about how changes in Web technology may impact publishers' bottom lines. Follow her on twitter @beckynagel.