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Amazon Revamps Cloud Support

Many IT departments are wary of the cloud because of security ills, lack of control and not knowing exactly what happens when things go wrong. Amazon hopes to allay those fears with a high-end Platinum support plan that promises to respond to problems in 15 minutes. This offering is either $15,000 or 10 percent of overall usage cost.

On the low-end, there's a new $50 a Bronze month plan that may not respond for a full day, but is something that even I could afford.

Amazon also cut the price of two other support offerings, the mid-range Silver and Gold, in half.

Fifteen minutes may seem fast for an oil change or a wait in a doctor's offices, but when your business is on the line (or offline) it seems like an eternity.

What kind of support would you demand for your cloud apps? Pick a number and send it to dbarney@redmondmag.com.

Posted by Doug Barney on 01/13/2011 at 12:47 PM


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