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Amazon Cloud Data Up in Puff of Smoke

Amazon's black eye from its four-day cloud outage just got darker with the news that some customer data was lost forever. It is unclear why the data wasn't backed up in a bullet-proof manner, and that is just plain inexcusable. The bizarre part is how Amazon told some customers. One e-mail starts by saying, "Hello." That lack of formality doesn't fit a note telling you your data is has gone poof.

The outage and data loss are a huge wake-up call, which will hopefully lead customers to demand details on how their data is backed up, and force service providers to, well, provide better service.

Does the Amazon catastrophe make you wary of cloud services? Let me know at [email protected].

Posted by Doug Barney on 05/03/2011 at 12:47 PM


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