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Office 365 Flakes, Microsoft Tries To Make Up the Difference

I don't know of a single cloud service that is perfect. Amazon has gone down more than ducks during hunting season. Exchange Online has also had its share of goofs. And now the new Office 365 is showing some of its flakier sides. A week or so back, Office 365 went dark for three hours, and Microsoft quickly offered to refund 25 percent of its monthly fee.

I took out my trusty napkin, broke out my middle-school math and reckoned that rebate equates to $1.50 per user. It is actually less, assuming that most workers aren't in the office on Saturdays and Sundays. That seems a mite low compared to all the lost productivity. Then again, on-premise software also crashes, and unless you have an SLA, you are plain out of luck there.

Am I too rough on the boys from Redmond or did they really cheap out? You tell me at [email protected].

Posted by Doug Barney on 08/30/2011 at 12:47 PM


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