Future-proof your Contact Center with Citrix & Chrome OS
Date: Monday, March 7th at 11am PT / 2pm ET
Recent disruptions caused by the pandemic clearly showed that the vast majority of contact centers aren’t flexible enough to handle highly unpredictable global events.
With business slowly returning to normal, contact centers now have some important decisions to make. Moving forward, will they simply modify what they were doing
before COVID-19? Or will they transition to a new model of working that’s more resilient, flexible, and efficient? Contact centers that want to capitalize on this inflection point will need to embrace decentralized operations and a distributed workforce. Adopting the right cloud-based technology to support their next evolution will ensure they thrive and position themselves for whatever circumstances may come next.
Together, Citrix and Chrome OS offer streamlined user experiences, advanced security with built-in protection at the endpoint and in the cloud, tested and validated integration with third-party software and peripherals, and the ability to support any workload, from SaaS to
legacy enterprise apps.
In this webinar, you will learn how Citrix & Chrome OS empower your contact center teams to:
- Enhance the customer experience to boost satisfaction
- Simplify day-to-day tasks to reduce agent turnover
- Protect your customer’s data against the elevated ransomware risks posed by remote workers
About the presenters:
Rose Cicala, Sr. Product Marketing Manager, Citrix
Brien Posey, 20-time Microsoft MVP & Technology Writer