Modernizing Justice and Public Safety Contact Centers With Insight and AWS
Date: Thursday, December 4 at 12 p.m. ET / 9 a.m. PT
Today’s agency interactions with citizens and individuals go far beyond the traditional phone call. Modern agencies operate in an omnichannel environment with voice, chat platforms, text messaging, and even social media platforms all contributing to the relationship between agency and citizen.
In this era of connectivity, integrating AI into the modern contact center has the power to transform the ways justice and public safety agencies engage with the public.
Join John Persano, AWS justice and public safety lead, and Aaryn Anderson, Insight Public Sector senior manager, product strategy and business agility, digital enablement, to learn how AI in the contact center is helping:
- Augment the capabilities of human professionals to quickly provide basic data for community members who need it.
- Free up human contact center professionals to provide a meaningful human touch when it’s most critical to do so.
- Integrate contact center solutions across environments to ensure omnichannel components are working well together.
- Reduce costs through data collection and analysis, improving operational efficiencies.
Learn how to solve for the outcomes your agency needs with practical, effective solutions available through Insight Public Sector and AWS.
Register now!
About the presenters:
John Persano, Justice and Public Safety Lead, AWS
Aaryn Anderson, Sr. Manager, Product Strategy and Business Agility, Digital Enablement, Insight Public Sector
Date: 12/04/2025
Time: 9:00 AM PT
Duration: 1 hour