Netuitive, The Pointy-Headed Intellectual of Monitoring Solutions

VMworld Day 4: Netuitive--which announced at VMworld that it has completed an integration with Amazon EC2 (Elastic Cloud Computing) Services--is a very interesting and unique company that seems to be flying a bit under the radar even though its self learning performance management software is currently in use at seven of the top largest 10 banks in the country. Consider this: Using Netuitive's software, AT&T monitors over a million metrics simultaneously.

Netuitive is currently offering Netuitive 5.0, which the company says "enables automated, end-to-end service views and monitoring administration of systems and services within cloud infrastructures." Benefits include improved system performance, ensured service quality and availability, and the ability to leverage existing investments while reducing administrative and operating costs.

The Netuitive secret sauce is based on self-learning, continuously adaptive software derived from nine patented technologies and two decades of R&D. The product "replaces human guesswork with automated mathematics and analysis to understand normal system behavior across IT silos, isolate root causes of service issues and forecast degradations before they impact performance.

Basically, Netuitive is the pointy-headed intellectual of monitoring solutions, a growing category that is trying to get a hand on the runaway growth of virtual infrastructures. As evidence of its prowess, I would note that the company won the 2009 "Best of VMworld" award for virtualization management.

The next step? Automatically fixing problems that Netuitive finds along the way. That doesn't seem like too much to ask of a package that starts in the $50,000-$80,000 range, and works its way up into the millions.

Posted by Bruce Hoard on 09/02/2010 at 3:26 PM0 comments


Quest, VMware, Verizon Doin' Business

VMworld, Day 3: It's been a busy show for Quest Software, which recently acquired Vizioncore. The company introduced vFoglight Storage, yet another monitoring product in an ever-increasing market; a licensing agreement with Liquidware Labs for its Stratusphere Fit and UX products; a technology alliance with Virtual Computer for open products; and the release of ThinShell, a "zero cost" Windows application that enables PCs to act as kiosks.

vFoglight Storage is billed as a physical storage monitoring solution that helps admins to get the most out of their virtual infrastructures by realizing more control and visibility over the physical layer. "By providing superior insight beyond the datastore, vFoglight Storage enables users to pinpoint performance, capacity and topology issues; meet SLAs; and achieve performance levels," the company said.

The Liquid Labs agreement allows organizations to conduct comprehensive assessments of the "suitability" of their desktop virtualization environments, while performing ongoing user experience monitoring and reporting for "proactive troubleshooting, improved user experience, and increased uptime."

Quest's technology alliance with Virtual Computer is one component of a new plan to provide open support for distributed desktop virtualization technologies based on client-side hypervisors. Quest says this initiative extends the platform-agnostic approach that the company's vWorkspace brings to the choice of server-side hypervisors, access devices and virtualization platforms to client-side hypervisors. In other words, the company is hedging its bets on type 1 versus type 2 hypervisors by partnering with leading vendors of both.

Quest bills vWorkspace ThinShell as a zero cost app for Windows PCs that enables them to act as kiosks for connecting to virtual desktops and applications through the vWorkspace platform.

Verizon, VMware Team Up
VMworld, Day 3: Also at VMworld, Verizon Business and VMware took the wraps off an enterprise-class hybrid cloud solution that will reportedly allow enterprises to more quickly move their apps to the cloud without compromising on security or performance. The agreement is based on the combination of Verizon's global IP network and VMware vSphere, and its goal is to help remove obstacles to the adoption of cloud computing, which is VMware's mantra. Verizon says the deal also enables the delivery of "IT as a Service," VMware's new philosophy calling for the transformation of IT to a more business-centric approach, focusing on "outcomes such as operational efficiency, competitiveness, and rapid response."

Just to muddy the philosophical waters a little more, it should be noted that the new offering joins Verizon's Computing as a Service (CaaS) portfolio of cloud computing services. CaaS is enabled by VMware's vCloud Datacenter, which allows enterprises to select which apps to move to the cloud, making it possible for them to react more quickly to meet changing business conditions.

"Additionally, with Verizon's new compute service, enterprises utilizing the VMware platform can leverage their existing infrastructure, tool and skill sets without changing their underlying IT setup," the two companies said.

Posted by Bruce Hoard on 09/01/2010 at 3:27 PM0 comments


New Wares from Embotics, Spoon and Wanova

VMworld Day 3: New products of note have been released/shipped from Embotics, Spoon and Wanova.

Embotics took its place in the VMworld product parade with V-Commander 3.6, a management package created to optimize the growth of virtual environments while simultaneously building cloud foundations. Embotics says the new product gives organizations complete control of virtual environments without requiring them to expend the time, money and other resources usually associated with deploying enterprise virtualization management solutions.

Key V-Commander 3.6 components include self-service portal and scheduled reporting; capacity, configuration and performance management; realtime VM inventory and reporting; complete management and auditing; troubleshooting tools; and multi-hypervisor support, including Microsoft and VMware.

Spoon has made a big hit with its splashy, non-corporate marketing designs, and an even bigger hit with its nifty Spoon Server, which enables enterprises and software publishers to launch applications out of the box without unwieldy installs.

The company upped the ante by announcing the immediate availability of Spoon Virtual Application Studio 2011, which enables Spoon customers--ranging from Autodesk, Novell, and the U.S. Marine Corps--to virtualize their existing Windows-based apps "for instant, zero-install deployment in standalone executables, on private clouds or over the Web."

Spoon Virtual Application Studio 2011 supports the virtualization of 64-bit applications and the .NET 4.0 Framework, in addition to numerous new application templates, including Microsoft Office 2010, Internet Explorer 6,7,8, and 9, Mozilla Firefox 2, 3, and 4, and Google Chrome 4,5, and 6. In addition, it includes support for executing legacy apps side-by-side on Windows 7.

Wanova is another desktop virtualization newcomer that offers solutions designed to improve the way customers support, manage and protect their desktops and laptops. Yesterday, the company announced that Durable Data Corporation (DDC), a service provider focused on onsite and cloud-based offerings, is now deploying solutions jointly supported by it and VMware. Specifically, DDC is now able to manage its customers' desktops, whether they are distributed or centralized, virtual or physical--or a combination of thereof.

Posted by Bruce Hoard on 09/01/2010 at 12:14 PM0 comments


Just a Little Innocent Vendor-Speak between VMware and the Adoring Masses

VMworld Day 2: During the VMworld keynote session this morning, both Rich Jackson, VMware chief marketing officer, and CEO/President Paul Maritz were talking about the steps that VMware customers are taking in their "journeys" to the cloud. From my perspective, I think the talk was a little on the fast and loose side. What I'm pointing out is that when these guys talked about step one in the cloud journey, which is users virtualizing their data centers, Jackson and Maritz both said that most of the customers in the audience had already taken care of this task—which is anything but a trivial undertaking.

It reminded me of a conversation I had with Raghu Raghuram, GM and VP of the VMware Server Business Unit, while I was doing interviews for my cover story on VMware that is now available online at this site. Raghu was telling me that VMware measures its cloud success along two metrics. The first is getting service providers lined up behind the company's vCloud initiative, and during the past year, he said, some 1,500 of them had done just that.

The second metric is enabling customers to deliver private clouds, which he said is the intention of "large numbers" of VMware customers. Based on these developments, he said the company has successfully satisfied both metrics, and then he added what seemed like something of a contradictory comment, which was, "We still have a long way to go in converting our customers over to running their data centers as a private cloud." Which begs the question, have most of them pulled this off or not?

I suppose things could have changed dramatically since I interviewed Raghu early this summer, but I don't think the number of people virtualizing their data centers is going to grow dramatically all of a sudden. I have no doubt that VMware is gradually getting their customers to virtualize their data centers, but I don't think it is happening as fast as Maritz and Jackson said it was.

Posted by Bruce Hoard on 08/31/2010 at 4:22 PM0 comments


Snippets from the Dave Bartoletti File

VMworld Day 2: I had a very interesting and productive interview today with two Microsoft virtualization execs here at VMworld. The two are David GreschIer, Director of Virtualization Strategy in the Management and Services Division, and Mike Neil, General Manager, Windows Server and Server Virtualization in the Windows Server Division. Great stuff, and I look forward to writing up the piece.

I mention them not because I intend to blog about them now, but because I recently interviewed Dave Bartoletti, a Senior Analyst at the Taneja Group, in preparation for the above-mentioned interviews. Dave had a lot of interesting things to say, but due to the ever-present space considerations, I will not be able to use them all. Therefore, I will use some interesting quotes here. To wit:

"I think Microsoft is trying to change the conversation away from virtualization as an infrastructure technology to virtualization as simply an enabler for application delivery. I think that takes them back to their strengths.

Comment: Based on my conversation with Greschler and Neil, I'd say Dave pretty well nailed it.

"You don't see a lot coming from Microsoft that says here's how we're going to displace VMware as the real data center server virtualization platform. I think where they would like to see Hyper-V is being the server component of desktop virtualization strategies."

Comment: Don't count Microsoft out of the server virtualization race. Outwardly, they are watching some favorable numbers develop as Hyper-V increasingly takes hold. There is no doubt, however, that Redmond covets the multifarious desktop virtualization space.

"Until recently, a lot of XenApp solutions or XenDesktop solutions still had VMware as the hypervisor in the data center. I know that Citrix has made some noise recently that they're happy that a lot more of these XenDesktop applications actually are being supported by XenServer, but I think it's over 50% of them are being deployed on VMware back ends."

Comment: And if you think VMware doesn't love telling that story to anyone who will listen, you are just plain loco.

Posted by Bruce Hoard on 08/31/2010 at 4:31 PM1 comments


Study Says Virtualization "Staggering" IT Departments

VMworld Day 1, Early Edition: According to a new survey released this morning, IT shops are "staggering" under the heavy load of managing the unbridled growth of virtual machines and the applications running on them. The survey, which was done by Reflex Systems and filled out by some 300 enterprise IT managers, certainly doesn't come as a surprise to IT pros, who are always on the front lines when it comes to accommodating new technologies.

No doubt, the evolution of virtualization and cloud computing is based on rapid proliferation, and as the survey notes, 53 percent of respondents say that more than 50 percent of their business-critical apps are slated for virtualization before the conclusion of 2010, which represents a 17 percent increased over the current numbers. "This shows the rapid rate of virtualization by the enterprise," Reflex says.

The challenges faced by survey respondents over the next six months are the same faced by many VMware customers as they gear up to virtualize their datacenters and streamline their application development capabilities. The bad news here is that storage and management are major -- and very expensive -- problems that are increasingly consuming customer resources. The good news is that a growing number of companies are dedicated to offloading the emerging storage and management burdens.

Speaking of issues most mentioned, the survey goes on to note, "Respondents further cited performance, security and auditing/reporting as the major reasons for looking for virtualization tools, in addition to those tools provided by hypervisor vendors."

Getting back to the burden virtualization is putting on the already overloaded shoulders of IT departments, the survey reports that respondents most frequently mentioned capacity planning, performance and troubleshooting in virtual environments as the top three tasks that consume the most "significant resources" leading to virtualization sprawl.

"As a result, 35% ranked network visibility, including traffic flow, monitoring and usage as the number one capability they are looking for in their virtualization management." Other features enterprise virtualization customers are looking for include access control and audit of user actions within systems."
Virtualization is great stuff. But nobody said it was going to be easy.

Posted by Bruce Hoard on 08/30/2010 at 2:43 PM1 comments


Citrix, Leostream Grab Early VMworld Headlines

VMworld, Day 1, Late Edition: Couple of good product announcements to cover while we wait for VMware to open the freaking press room at 2 p.m. on the first day of their big, annual show with reporters walking all around the building wondering where they can hold interviews and otherwise conduct business.

Anyway, last Friday, Citrix closed out its week of one-upping VMware when it bulked out Citrix OpenCloud, its cloud service provider infrastructure platform, and announced "a definitive agreement" to purchase VMLogix, which is known for its LanManager virtual lab management package.

Citrix says the VMLogix deal, which it is billing under the category of "Open Lifecycle Management" will make it easy for IT teams to "build, share and deploy production-like environments on-demand in both private and public clouds, and migrate virtual workloads between production stages in a single mouse click -- even across different hypervisors."

Under the heading of "Open Cloud Interoperability," and as part of its OpenCloud vision, Citrix will be assimilating OpenStack, an open-source cloud management and orchestration stack it has been working on with Rackspace, NASA, Dell (the hot new virtualization upstart), and "dozens" of other business partners, inside and outside of the cloud.

Citrix also announced an Open Cloud Networking" addition that uses Open vSwitch technology and the OpenFlow protocol.

For its part, Leostream shows why a good connection broker can keep a company in business (not that anybody out there has built a really horrid one) with the unveiling of Leostream Connection Broker 7.0. This latest iteration of the company's vendor-independent package for virtual hosted desktop software tightens relationship with VMware View (I did not say anything about a stranglehold). Speaking of View, as a quick aside, I am assured that the long-awaited re-debut of View 4.5 (It only got half announced the first time) will indeed take place this week.

Anyway, Leostream Connection Broker 7.0 enhances the company's already solid grip on really big enterprises through its new compatibility with a range of mobile devices, including Apple, iPad and iPod Touch. According to Leostream, "The new version also includes VMware enhancements, Connection Broker cluster management capabilities, desktop failover plans, and a number of powerful features that streamline the management of VDI).

In the real world of users, the new mobile links make it easy, for example, for doctors and clinicians to access sensitive healthcare data -- which is protected by many new, stringent regulations in addition to HIPAA -- and use that data as they want without ever removing it from their hospital or health care institution.

According to Leostream CTO Eric Hanselman, his company's goal is to provide software that evolutionizes as opposed to revolutionizes existing systems by integrating seamlessly into legacy environments. "If you can build this as a fresh solution, OK, but in a large enterprise, a lot of the big pieces are already built. This can be a complex beast, and we don't want to be the manager of everything," he says.

Leostream Connection Broker 7.0 is currently in data and scheduled to ship on September 20. It costs $75 per seat for a perpetual license.

Posted by Bruce Hoard on 08/30/2010 at 2:49 PM0 comments


Citrix Launches Preemptive, Pre-VMworld Assault

It was a very good day for Citrix and president-CEO Mark Templeton.

Good for Citrix, because the company made VMware look laggard by releasing XenDesktop 4, Feature Pack 2. This latest rendition relies on XenClient, its bare metal, client-side hypervisor--that VMware has yet to develop--as well as the newly unveiled XenVault to push XenDesktop out to millions of mobile laptop users. Good for Templeton because this latest release of Citrix's VDI offering, which is increasingly looking like a flagship product, unleashes the Bring Your Own Computer (BYOC) technology that he has zealously advocated.

Here's how Citrix laid it out: Via the new XenDesktop, customers can deploy a single, centrally supported desktop virtualization that supports both desk-based and laptop users. Turning to BYOC, there is a pronounced trend toward contractors and employees bringing their personal PCs to a job or work. What these two groups don't want is having IT install software on their personal laptops, just as IT doesn't want to get involved with the costs of managing personal devices. Therefore, in the mind of Citrix, the simplest solution for user-owned PCs is delivering corporate apps as an on-demand service--while making sure all the data created by these apps is automatically encrypted. That is taken care of by XenVault, which by the way also supports XenApp and Microsoft's App-V.

So now, not only does Citrix one-up VMware by making XenClient a real live product instead of a post-beta work in progress, but also by getting another version of XenDesktop out the door while VMware continues--at least until VMworld--to sit on a version of View 4.5 that has not been ready for primetime. However, I find it very hard to believe that 4.5 will not debut next week. They've had plenty of time to bring it up to speed, and by unveiling vSphere 4.1 well before VMworld, they cleared the decks for a lot of hoopla around View 4.5.

Of course, all of these developments and non-developments make great grist for bloggers, but in the real world, VMware is not going to shutter the doors in Palo Alto and fold the company because Citrix beat them to market with a new version of XenDesktop. View 4.5 may have started out with a bit of a stumble, but it is a sound product that competes strongly with XenDesktop, and it's not like the future of either company is going to be irretrievably shaped by who rolled out which product this early in the development of the desktop virtualization/VDI market. Still, VMware does not like Citrix one little bit, and you can bet that some serious hackles were raised in the wake of yesterday's announcement. The laughter you hear in the background is coming from Mark Templeton as he relishes the rollout of a product that incorporates his pet technology and further enhances Citrix's stature.

XenDesktop 4, Feature Pack 2 ships at the end of September. XenClient is available gratis for XenDesktop Enterprise and Platinum customers who have current Subscription Advantage agreements. XenVault is enabled via a plug-in to the Citrix Receiver software client, and available--also gratis--to all XenDesktop and XenApp customers.

By the way: stay tuned for another pre-VMworld Citrix announcement.

Question: How does your company stand on VDI?

Posted by Bruce Hoard on 08/25/2010 at 3:54 PM0 comments


Iceland: the New Cheap Energy Hub

Eirkur Hrafnsson is CEO and founder of Reykjavik, Iceland-based GreenQloud, a public cloud provider that uses only inexpensive hydro and thermal powered energy, and wants to clean up the environment while helping its customers save money. Toward that end, he claims GreenQloud--which has yet to officially launch--will provide such green aids as automatically telling customers of how much energy they are using in both their physical and virtual infrastructures.

Hrafnsson likes virtualization, and lauds the efficiencies it has produced in data centers, but in his opinion, "Virtualization helps reduce IT emissions, but with the incredible growth of the Internet and cloud computing, better efficiencies aren't going to cut it."

GreenQloud employs the KVM hypervisor in its green quest because Hrafnsson says it is best-suited for the environments he envisages and does not require the special kernels or modified images integral to Xen- or Amazon-based virtualization schemes. In order to rescue Amazon customers who are looking for an alternative, he offers cloned Amazon APIs that provide them with a convenient migration path to GreenQloud.

Hrafnsson is counting on Iceland's location as a midpoint between North America and Europe to give it a competitive advantage. "Iceland is becoming a network hub," he says, adding that the country's convenient location enables U.S. and European web services providers who previously had to pay international service charges on both continents to now pay only one.

In preparation for its scheduled beta test period in December, GreenQloud is currently working with carriers to finalize its Tier one network, which it hopes will meet SLAs and provide low latency when it debuts in conjunction with the beta environment.

Hrafnsson has encountered plenty of skepticism from doubters who view his company as just another green gimmick, but he says, "It's not really a hard sell, and the interest we're getting is much more than we expected."

Posted by Bruce Hoard on 08/18/2010 at 7:00 PM2 comments


Everything You Want to Know about Microsoft Virtualization

If you're looking for a little late summer technical reading, I suggest you pick up a copy of "Microsoft Virtualization--Master Microsoft Server, Desktop, Application and Presentation Virtualization".

Authored by Thomas Olzak, Jason Boomer, Robert M. Keefer and James Sabovik, this 486-page volume dated 2010 includes 15 chapters starting with the basic "What is Virtualization?" and moving onto "Understanding Microsoft virtualization strategies," "Installing Windows Server 2008 and Hyper-V" and "Managing Hyper-V." Other chapters focus on other aspects of Hyper-V, along with creating VMs, P2V and V2V migrations, creating dynamic data centers with System Center and deploying App V packages. The book winds down with examinations of presentation virtualization (Terminal Services) and desktop virtualization.

Each chapter offers in-depth descriptions of implementing the various Microsoft virtualization technologies, in affect creating a technical roadmap for IT pros to follow. In the words of the authors, "Using this book as a reference, you can begin your dive into the world of virtualization and start to understand the benefits that it may provide for your environment. The book will provide you with the tools and explanations needed to allow you to create a fresh virtualization environment. We will walk you through step-by-step instructions on everything from building a Windows 2008 server to installing and configuring Hyper-V and App-V."

All four authors work for HCR ManorCare, an Ohio-based provider of short- and long-term medical and rehabilitation care with more than 500 locations in 32 states. Thomas Olzak has more than 26 years of experience in programming, network engineering, and security. He also has an MBA and CISSP. Jason Boomer is a senior network engineer and provides strategic and technical support for all Microsoft Server and Client devices in the HCR ManorCare enterprise. Robert M. Keefer is a security analyst whose credentials include MCSA + Messaging, MCSE Windows Server 2003, and Security+. James Sabovik is the manager of production operations, and has 15 years of experience in a wide range of technologies, including Active Directory and Exchange.

The book is published by Syngress, an imprint of Elsevier.

Posted by Bruce Hoard on 08/17/2010 at 4:51 PM0 comments


Tales of Random Pulp and Conundrums

When we first kicked off the CTO blogs, I had serious reservations about the ability of our vendor contributors to hew the vendor-neutral line. I've been around enough to know that the temptation for vendors to go nuclear with blatantly self-serving blather sometimes overwhelms their rational minds. These days, however, most vendors have become media-savvy enough to realize that if they play by the rules, they will usually be rewarded with favorable exposure, and thus it is with our CTO crew to date.

Following are some particularly good excerpts from each of our current five CTO bloggers: Karl Triebes, CTO, F5, Alex Miroshnicenko, CTO, Virsto, Doug Hazelman, Product Strategist, Veeam Software, Simon Rust, VP of Technology, AppSense, and Jason Mattox, Vizioncore CTO.

Cloud Naysayers
Karl Triebes starts out this blog by throwing down the gauntlet to cloud providers:

"It's no secret that security is on the minds of most IT professionals who are considering cloud computing. In fact, some surveys show that as many as 80 percent of businesses believe that the security, availability, and performance risks of cloud computing outweigh the potential benefits, such as flexibility, scalability, and lower cost--so much so that they're holding back from fully embracing cloud computing, at least, for now."

Comment: Vendor neutrality at its finest.

The Voracious VM I/O Blender
Alex Miroshnichenko writes vividly about the impact virtualization has on storage:

"Disk I/O optimizations in operating systems and applications are predicated on the assumption that they have exclusive control of the disks. But virtualization encapsulates operating systems into guest virtual machine (VM) containers, and puts many of them on a single physical host. The disks are now shared among numerous guest VMs, so that assumption of exclusivity is no longer valid. Individual VMs are not aware of this, nor should they be. That is the whole point of virtualization.

"The I/O software layers inside the guest VM containers continue to optimize their individual I/O patterns to provide the maximum sequentiality for their virtual disks. These patterns then pass through the hypervisor layer where they get mixed and chopped in a totally random fashion. By the time the I/O hits the physical disks, it is randomized to the worst case scenario. This happens with all hypervisors.

"This effect has been dubbed the "VM I/O blender". It is so-named because the hypervisor blends I/O streams into a mess of random pulp. The more VMs involved in the blending, the more pronounced the effect."

Comment: You gotta love the imagery of hypervisors blending I/O streams into a "mess of random pulp"--as long as they're someone else's I/O streams, of course.

To Virtualize or Not Virtualize...
Doug Hazelman ponders the pros and cons of physical versus virtual:

"Truth be told, virtualization is still a "young" technology. Who would have even dreamed of a 100% virtualized data center in 2004? At the current rate that virtualization is being adopted, though, I think we're close to the tipping point. If the history of IT tells us anything, it's that new, disruptive technologies can be somewhat slow to get started, but then see a tremendous surge (a wave if you will) of adoption.

"Think of the transition from dumb terminals to the PC. It didn't happen overnight, but took several years. It took several more years for the x86 platform to take over mainframes and become the standard for all new applications in the data center. True, mainframes aren't gone, so I don't think we'll see physical servers going the way of the dodo, but I still feel that there's no reason why 99 percent of your x86 infrastructure can't be virtualized.

"So today we have a "chicken and egg" situation. If vendors support both physical and virtual infrastructures, are they prolonging their reliance on the physical? Should software companies that already have solutions for physical systems have to adopt virtualization? For software companies that focus purely on virtualization, does it make sense for them to "back fill" and support physical systems? How many new software companies were "born" out of the x86 adoption wave? How many of them also supported mainframes?"

Comment: This is not a situation that lends itself to definitive rights and wrongs, as much as it does to savvy business plans and well-executed market strategies.

Users Rule
Simon Rust emphasizes the overarching importance of the user experience and the conundrum that stands in its way:

"Say for instance, yesterday the applications were all locally installed on the desktop, provided as delivered/packaged MSI's or even installed by IT from CD/DVD/USB drive. Therefore, all applications were locally installed with no isolation from each other, which meant that there were no integration worries when it came to applications being aware of each other. But this usually creates issues relating to incompatibilities between the applications, and in many ways this is exactly why application virtualization vendors exist today. Here we have created a Catch-22 situation in that the very technology that we created to fix application compatibility issues causes an application incompatibility issue, making the desktop harder to manage for the user.

"It can be argued that the user experience is without question the MOST important aspect of a desktop delivery, and this remains the same whether the desktop is physical or virtual. Studies have shown that if the user does not accept the solution during proof of concept or pilot, then the adoption of virtual desktops will simply not be accepted in that enterprise.

"In order to find the balance between delivering the best user experience and reducing desktop management costs, some form of Virtual User Infrastructure (VUI) needs to be implemented. The role of this would be to pull together the various forms of application virtualization at the desktop (regardless of whether that desktop is virtual, physical, terminal services or even a mixture of these) and enable the user to use the applications without being hampered by the aforementioned interoperability challenge. VUI is all about ensuring the user has a pleasant desktop experience.

Comment: It's nice to know that the success or failure of desktop virtualization vendors depends on them satisfying the stringent requirements of users.

Jason Mattox leaves us with this practical piece of advice:

"Migrating your hosts to ESXi is not enough to get improved performance. Before making any moves, make sure your third-party software can function effectively in the new environment. By doing your homework before moving to a new virtual house, you'll be able to sleep soundly once you're there, knowing that your backups and other systems are running effectively."

Comment: Amen.

Posted by Bruce Hoard on 08/11/2010 at 7:31 PM0 comments


XenDesktop First To Achieve Enterprise-Ready Desktop Virtualization Status

When it comes to PR victories, Citrix won a big one last week. It happened when Chris Wolf, research VP at Gartner, announced that with the release of XenDesktop 4 Platinum edition suite, Citrix became the first vendor to meet all of Burton Group's server hosted virtual desktop (SHVD) evaluation criteria.

Earlier this year, Wolf wrote an exhaustive, five-month study for Burton Group (currently being absorbed by Gartner), in which he worked with a wide cross section of desktop virtualization interest groups, including early user adopters and vendors, in order to amass a detailed study of products in this potentially lucrative marketplace.

"In the end, vendors were supportive of the criteria in spite of the fact that no one met all of our requirements," Chris says. "The reason for the support was simple--customers were telling vendors they needed the same elements that we identified in the criteria."

Chris compliments Citrix for announcing from the stage at its May Synergy conference that XenDesktop had not passed muster. Asked if he thought that VMware's subsequent and hasty decision to withhold the debut of View 4.5 was attributable to its shortcomings in the SHVD study, he stops short of a definitive "Yes," but does nothing to dispel the notion.

The study evaluated and scored SHVD platforms across three stratifications. The first was "Required," the second was "Preferred," and the third was "Optional." The assessment was broken out into major focus areas, including user experience, security and management. As of this May, no platform included all 52 features Wolf believes are required for typical enterprises.

At that time, the study found that XenDesktop 4 did not have sufficient role-based access controls (RBACs) for delegating administrative responsibilities, administrative change logging capabilities for providing audit trails for all administrative actions, and enterprise-class support (three-year minimum) for all XenDesktop 4 products in XenDesktop 4's Platinum portfolio.

The landscape has now changed with XenDesktop 4 SP1, as all three of the above shortcomings have been corrected, along with other improvements. Even though the SP1 release satisfied 76 percent of his report's preferred features, Chris notes there is still room for improvement, starting with management consolidation in order to reduce the number of XenDesktop consoles required (a common criticism of Citrix across the board). He also cites the need to enhance the management complexity for very large environments, saying, "In Citrix's reference architecture, each XenDesktop 4 Desktop Delivery Controller (DDC) runs 5,000 domains to horizontally scale XenDesktop management, placing greater challenges on areas such as configuration management."

As expected, Sumit Dhawan, who is VP for Citrix XenDesktop and responsible for the company's desktop virtualization strategy, welcomes the good news from the study, and views it as a confirmation of the rapid progress Citrix has made in this area. He lauds the criteria the study was based on, says it portrays the growing acceptance of desktop virtualization at large corporations, and claims Citrix has come back from its underdog position in 2008 to now lead the market and increasingly separate itself from VMware.

Dhawan says that role-based access control is really role-based administrative control, and that Citrix has always had "some" role-based administrative control that enabled either help desk or full administration.

What he says Citrix didn't have at a granular level was the ability for a master administrator to set up someone who could do everything a help desk user can do, plus have the ability to create virtual desktops for new employees, and maintain application control over those desktops.

Now that Citrix has made it easier for customers to get successfully started in their desktop virtualization environments, Dhawan says the next goal is to ensure that large-scale enterprise implementations are also succeeding, saying, "That's exactly what we have done with implementing features such as detail configuration logging, so you can log which administrator has changed what function in the product. You can also decide which administrator has what level of functionality to administer. You now have many more enterprise levels and features when you plan to scale up the implementation to 10,000, 20,000 virtual desktops or more."

Question: Do you believe XenDesktop 4 is superior to View 4?

Posted by Bruce Hoard on 08/09/2010 at 4:57 PM1 comments


Two New CTO Bloggers Join the VR Fold

Our stellar stable of CTO bloggers has expanded by two. New to the ranks are Alex Miroshnichenko, CTO of Virsto Software, and Simon Rust, VP of Technology at Appsense. Alex's blog is entitled "Real Storage," while Simon's has been dubbed "Virtualizing the User."

Alex has one of the more interesting and unusual resumes you will ever run across--so interesting, in fact, that I wrote a column about his IT experiences in the Soviet Union during the Cold War. It's in hardcopy on page 4 of our April-May magazine and online. Suffice to say, he got a bellyful of the Red Menace.

His knack for creating innovation in virtualization and storage dates from the early 1990s, when he joined an up-and-coming company called Veritas Software. During his dozen years there, he played a major role in the company's core innovations, ranging from the Veritas File System and the Veritas Database Edition for Oracle, to the industry's first viable storage software appliance technology and early explorations of a then-nascent virtualization technology called Xen.

After leaving Veritas, Alex became VP of engineering and CTO at PowerFile, a provider of digital archiving technology. In his next move, he became CTO for backup software vendor Acronis. By 2007, his knowledge and experience with the challenges of storage management under virtual servers lead him to co-found Virsto Software.

His first blog topic: "Clustered filesystems: why all the hype?"

Like Alex, Simon is also well-traveled. Prior to joining AppSense in 2001, he spent eight years getting his hands dirty with early Citrix technology as a technical architect in some of the largest companies across Northern Europe, where he specialized in the delivery and management of applications. He parlayed that experience into his current position at AppSense, which is striving to succeed in the burgeoning desktop virtualization space by emphasizing user virtualization.

As a founding member of the AppSense technology team, Simon leads the product and technology direction for the AppSense user virtualization product line, and can hold his own with the best and brightest experts when it comes to desktop virtualization, application delivery and personality management.

His initial blog topic is: "Virtual User Infrastructure: What, Why and How it Enables Desktop Virtualization."

We heartily welcome Alex and Simon.

Posted by Bruce Hoard on 08/05/2010 at 2:32 PM0 comments


Quarterly Reports that Ain't

Quarterly reports are not really quarterly reports if you are a privately held company like Veeam, and you don't have to list the specifics about how many dollars you made in this past quarter as opposed to the same quarter a year ago. So what Veeam does in an effort to jump on the publicly held earnings bandwagon is tell us that "Total bookings revenue grew 166 percent in Q2 of 2010 over the same period in 2009, and new license bookings revenue increased 145 percent over that same period."

Only after wading through this dubious data do we arrive at something that could pique our interest: Veeam claims they added 2,330 new customers during Q2, and they break it down by saying an average (plenty of room to equivocate here) of 750 new customers were added per month during this quarter, bringing the company's "grand total" to 12,000-plus worldwide. This is no ordinary, garden-variety total, mind you, but the grand total, which suggests Apple Pie, Chevrolet and baseball (pre-steroids).

On to awards--or almost awards--won during this quasi quarter. The company boasts "Veeam Software was selected as a finalist (my emphasis) for the Microsoft Partner of the Year Award in the Core Infrastructure Solutions, Systems Management category." This exciting runner-up revelation will surely carry us to next quarter's hot news.

I like Veeam. Doug Hazelman, their Senior Director, Product Strategy, writes a very good, informative, vendor-neutral CTO blog for us. I'm sure they're doing just fine. Regardless, they and all other privately held companies should be banned from issuing faux quarterly financial reports filled with squishy numbers and "What I did last summer" ramblings, while their competitive counterparts have to lay it on the line in the real world.

Posted by Bruce Hoard on 08/04/2010 at 3:21 PM2 comments


Citrix Reports 17% Q2 Revenue Growth

Citrix announced favorable financial numbers last week, saying its revenues for Q2 of 2010 had grown 17 percent over the same period last year, from $393 million to $458 million. The company also said second quarter net income was $48 million, compared to $43 million during Q2 2009.

Looking forward, Citrix projected third quarter net revenue to come in around $450M-$460M.

The release accompanying the numbers featured predictably banal canned quotes from President and CEO Mark Templeton, ending with a paean to XenDesktop, the go-to product of the future. "We are excited about the trajectory we are seeing in XenDesktop licensing," he said. "Clearly, the desktop virtualization revolution is here now and adoption is accelerating. By our measures, we are now number one in this market."

While Mark did not disclose what "measures" Citrix had used to determine they were numero uno, we would be nothing less than cynical if we chose to question said measures, which when used under such circumstances tend to have the consistency of quicksilver. We will leave such doubting to VMware, which really needs to take the wraps off View 4.5, lest it lose the right to proclaim itself as the market leader, based on its own choice of fuzzy measures.

Posted by Bruce Hoard on 08/02/2010 at 4:56 PM0 comments